(Reviewed jointly with Interpreting Difficult History at Museums and Historic Sites)Both books contribute to the dialogue on museums as social agents, and both address the importance of personalizing exhibitions by telling stories. They deepen the growing dialogue on the role of emotions aroused by exhibitions. As institutions increasingly present controversial issues, they need strategies for approaching anger and resistance…. Gokcigdem and her contributors also tie empathy to museum pedagogy, but they stress that teaching empathy is worthwhile in itself, because empathy offers much more than a way to work through conflict. The authors in her collection perceive empathy as a broader social value that will deepen understanding among individuals. Together, these books will be of use to museum educators, curators, and others as they strive to offer experiences in which members of the public engage with contested histories…. [B]ooks like Rose’s and Gokcigdem’s offer pathways toward a deeper consideration of the issues involved.