Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Inbunden, Engelska, 2015
Av Joseph Michelli, PhD Michelli, Joseph, Joseph A. Michelli, Joseph A Michelli
569 kr
A firsthand look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization.
Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team’s ambitious, multi-pronged strategy to elevate the company’s customer experience to best-in-class across all brands and industries.
The author reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision, Driven to Delight. Nowhere else can you find this in-depth, all-access look at senior leadership’s vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver a customer experience that lives up to the company’s brand promise, “the best or nothing.”
Produktinformation
- Utgivningsdatum2015-12-16
- Mått160 x 238 x 30 mm
- Vikt580 g
- FormatInbunden
- SpråkEngelska
- Antal sidor304
- FörlagMcGraw-Hill Education
- ISBN9780071806305