Communicating for Results

Cheryl Hamilton, an author well known for her writing style and award-winning teaching, is professor emeritus at Tarrant County College-NE Campus in the Communication Arts Department where she served as department chair and communication professor and continues to teach each fall semester to stay close to students and try out new textbook material. Her numerous awards -- including the Chancellor's Award for Exemplary Teaching -- show her love of teaching. Although she specialized in business communication and public speaking, Dr. Hamilton taught more than 10 different communication courses. Throughout her career, she served as mentor to many beginning teachers; presented more than 40 papers at national conferences; conducted numerous seminars for large and small corporations; served on multiple educational committees; and authored two additional texts -- THE ESSENTIALS OF PUBLIC SPEAKING and COMMUNICATING FOR SUCCESS. An Illinois native, Dr. Hamilton received her bachelor's degree from Eastern Illinois University, her master's degree from Purdue University, and her doctoral degree from the University of North Texas.

• Unit I: UNDERSTANDING COMMUNICATION IN THE WORKPLACE.Analyze This Real-Life Case: Wal-Mart: Ethics Choices and Communication Challenges.1. Communication and Ethics at Work: What You Should Know. 2. Organizations in the Workplace: Which Ones Fit You Best? 3. Handling Conflict, Cultural Diversity, and Relationships in the Workplace.Unit II: PERSONALIZING COMMUNICATION IN THE WORKPLACE.Analyze this Real-Life Case: An Engineer's Experience with Communication and Listening. 4. Effective Listening. 5. Nonverbal Communication. 6. Anxiety, Technology, and Other Communication Obstacles.Unit III: MAXIMIZING COMMUNICATION IN THE WORKPLACE. Analyze This Real-Life Case: Amazon: Hiring Practices That Continue to "Raise the Bar." 7. Basic Information for All Types of Interviews. 8. The Employment Interview. 9. Small-Group Communication and Problem Solving. 10. Participation and Leadership in Teams.Unit IV: POLISHING ORAL AND WRITTEN COMMUNICATION IN THE WORKPLACE. Analyze This Real-Life Case: Harry Markopolos: Why Didn't Anyone Heed His Warnings About Madoff? 11. Informative Presentations: Plan, Research, Organize, and Deliver. 12. Verbal and Visual Supporting Materials. 13. Persuasive Presentations: Individual or Team. 14. Written Communication.