Communicating for Results in Government

JAMES L. GARNETT is associate professor of public administration and policy at Rutgers University, Camden, and has consulted on communication issues for federal, state, and local government and for business and nonprofit organizations.

• Foreword. Part One: Understanding Communication in Public Management. 1. Why Communication Is So Crucial to Government Success. 2. Recognizing and Overcoming Barriers to EffectiveCommunication. 3. Applying a Strategic Model to Government Communication. Part Two: Communicating with Key Audiences to Achieve PublicManagement Results. 4. Relating to Administrative Superiors and ElectedOfficials. 5. Strengthening Exchanges with Subordinates. 6. Improving Relationships with Colleagues and OtherAgencies. 7. Communicating with Government's Publics. Part Three: Crucial Issues in Government Communication. 8. Communicating During Crises. 9. Communicating Ethically in Government: Issues andGuidelines. 10. Improving Communication Skills.

"This is the book for administrators because of its emphasis oncommunication.... It is equally useful for graduate work in publicadministration, urban planning, social work, forestry, and otherfields of government." "This is one of those rare books where the rave reviews do the workjustice. Although the work deals specifically with communication ingovernment, any reader wishing to communicate better willappreciate this book. Communicating for Results in Governmentshould be required reading for anyone entering into any position ingovernment." "This thorough and well researched book articulates and reinforcesmany of the ideas with which public administration as a field isconcerned as we enter the 1990s.... It is a much needed addition tothe professional literature as a guide for practitioners and a textfor students."