Brian J. Cook is Emeritus Professor of Public Administration and Policy at Virginia Tech, USA. He served as chair of the Center for Public Administration and Policy from 2010 to 2014 and 2018 to 2019. He also served on the political science faculty at Clark University from 1984 to 2008.

• Chapter 1: Introduction.  Chapter 2: The Challenge of Government: Public Value Is Unknowable.  Chapter 4: The Cloud of Unknowing: The Theory and Practice of Public Value in Times of Extremity.  Chapter 6: Public Value is Knowable, Public Value Creation is Not. Part 2: The Complexities of Authority and Process in Defining and Creating Public Value in Particular Contexts.  Chapter 9: Public Value Contestation in the Era of Fiscal Austerity and Crisis: Lessons from the State Takeover System in Michigan.  Chapter 11: Frontline Value Crafting: On the Micro-creation of Public Value at the Street Level. Part 3: Rethinking and Reshaping Processes and Authorities to Create Public Value.  Chapter 14: Invulnerability as Public Value: A Micro-Level Approach for Public Value Creation, Implementation, and Evaluation.  Chapter 16: Conclusion.

Brian J. Cook is Emeritus Professor of Public Administration and Policy at Virginia Tech, USA. He served as chair of the Center for Public Administration and Policy from 2010 to 2014 and 2018 to 2019. He also served on the political science faculty at Clark University from 1984 to 2008.

• Chapter 1: Introduction.  Chapter 2: The Challenge of Government: Public Value Is Unknowable.  Chapter 4: The Cloud of Unknowing: The Theory and Practice of Public Value in Times of Extremity.  Chapter 6: Public Value is Knowable, Public Value Creation is Not. Part 2: The Complexities of Authority and Process in Defining and Creating Public Value in Particular Contexts.  Chapter 9: Public Value Contestation in the Era of Fiscal Austerity and Crisis: Lessons from the State Takeover System in Michigan.  Chapter 11: Frontline Value Crafting: On the Micro-creation of Public Value at the Street Level. Part 3: Rethinking and Reshaping Processes and Authorities to Create Public Value.  Chapter 14: Invulnerability as Public Value: A Micro-Level Approach for Public Value Creation, Implementation, and Evaluation.  Chapter 16: Conclusion.

Brian J. Cook is Emeritus Professor of Public Administration and Policy at Virginia Tech, USA. He served as chair of the Center for Public Administration and Policy from 2010 to 2014 and 2018 to 2019. He also served on the political science faculty at Clark University from 1984 to 2008.

• Chapter 1: Introduction.  Chapter 2: The Challenge of Government: Public Value Is Unknowable.  Chapter 4: The Cloud of Unknowing: The Theory and Practice of Public Value in Times of Extremity.  Chapter 6: Public Value is Knowable, Public Value Creation is Not. Part 2: The Complexities of Authority and Process in Defining and Creating Public Value in Particular Contexts.  Chapter 9: Public Value Contestation in the Era of Fiscal Austerity and Crisis: Lessons from the State Takeover System in Michigan.  Chapter 11: Frontline Value Crafting: On the Micro-creation of Public Value at the Street Level. Part 3: Rethinking and Reshaping Processes and Authorities to Create Public Value.  Chapter 14: Invulnerability as Public Value: A Micro-Level Approach for Public Value Creation, Implementation, and Evaluation.  Chapter 16: Conclusion.