Capitalizing on Workplace Diversity

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald's. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

• Introduction. Meeting The Diversity Challenge. Capitalizing On Diversity In The Organization. Phase One: Creating A Diversity Vision. Phase Two: Building Organizational Awareness And Commitment. Phase Three A: Staffing For Diversity Success. Phase Three B: Building Team Capability. Phase Three C: Communicating Effectively In A DiverseWorkplace. Phase Four: Reinforcing On An Ongoing Basis. Managing Diversity Issues Successfully. Summary. Appendix: Reproducible Forms And Worksheets.