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Defining listening as the willingness to see a situation through the eyes of the speaker, Shafir goes beyond the mechanics of good listening behaviour to an approach requiring relaxation, focus and a desire to learn from the speaker's perspective.
- Format: Pocket/Paperback
- ISBN: 9780835608268
- Språk: Engelska
- Antal sidor: 272
- Utgivningsdatum: 2003-02-01
- Förlag: Quest Books,U.S.