The ITSM Iron Triangle: Incidents, Changes and Problems

When your project is people-dependent, how do you get their buy-in?

Attitudes and behavior are the biggest barriers to making changes within organizations. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls?
Meet Chris. Chris is assigned a seemingly impossible task a problem that many previous project managers couldnt fix. Will Chris go the way of previous project managers and be given the opportunity to be more successful elsewhere or will Chris deliver the objectives and impress company leadership?

Find the keys

For this project to be successful, Chris needs to change the way colleagues and superiors approach the problem. Learn from the successes and mistakes as you join in the search for workable solutions and attempts to bring colleagues and superiors on board.

Unlock the secrets

This innovative work of fiction demonstrates how ITIL best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organizations particular needs.
You will understand:
your colleagues and how to obtain their commitment to your objective
how to communicate your goals in a way that will enthuse others
how to build your own credibility
some of the pitfalls to avoid when dealing with leadership, peers and subordinates
how to encourage others across the organization to take ownership of aspects of the process
the difference between knowledge and solutions
who your clients are and how to ensure they are happy
the importance of communicating the Why, as well as the What and the How
the importance of measuring and communicating your successes!