Public Administration and Nonprofit Management in Practice

Aimee L. Williamson, PhD, is a Professor in the Sawyer Business School’s Department of Public Service and Healthcare Administration at Suffolk University in Boston, Massachusetts. Her research and teaching interests focus on public management, including public‑private management distinctions, collaboration, and administrative reform. She has publications in a wide range of public affairs journals, including Public Administration Review, Public Performance and Management Review, the Journal of Public Administration Research and Theory, and Public Administration Quarterly. She has also published cases in The CASE Journal and has been teaching with case studies for over 20 years, including courses in the foundations of public administration, leadership, organizational behavior, and strategic management.Marc Holzer, PhD, has been a leader in the public administration field since the early 1970s. He is the founder of the National Center for Public Performance and was the founding editor in chief of the international journal Public Performance and Management Review for over four decades. His more than 600 scholarly publications address a wide range of strategic approaches to the measurement and improvement of public services. He is a Distinguished Research Professor (Ret.) in the Department of Public Service and Healthcare Administration at Suffolk University in Boston and was the Founding Dean of the School of Public Affairs and Administration at Rutgers University. He is a Past President of the American Society for Public Administration and a Fellow of the National Academy of Public Administration.

• Part 1: Foundations of Public Administration 1. Social Equity at the Nexus of the Administration & Politics Dichotomy in the Academy 2. Strategic Change in Theory and Practice: The Olathe 2040 Future Ready Plan 3. Historical Legacies, Modern Solutions: Reparations in Asheville, NC 4. Forming a Quasi-Business Improvement District: The Case of the Charles Village Community Benefits District 5. The WE Charity Scandal: A Case Study of Nonprofit-Public Relationship Issues in Canada 6. Social Equity and Intervention Services: Case Study in Nonprofit, Social Work, and Law Enforcement Collaboration Part 2: Managing People and Administering Public Services 7. Managing Post-conflict in the Human Services Agency: The President of the Board Takes the Lead on Organizational Development Planning 8. Contentious Parks in a Growing City 9. Leading Decisions: Choosing the Best Course for a New History Museum Building 10. "The Taxpayers are Going to Be Paying for This": Grappling with a Local Government Embezzlement Scandal 11. Shifting Strategy: From the Campaign Trail to Community Engagement Part 3: Improving the Efficiency and Efficacy of Public Service Organizations 12. Building State Capability to Tackle Critical Epidemic: Case of Meghalaya, India 13. Closing Time: Managing Internal Processes, Stakeholder Expectations, and Social Equity Concerns in the Hastened Removal of Homeless Encampments in Dallas, TX 14. Developing an Effective and Equitable Mental Health Service Network Through Collaborative Governance 15. Enhancing Citizen Participation through E-Government in Nigeria: A Case Study of Lagos State 16. The New York City Solid Waste Management Plan: Political Rubbish or a Path to Sustainability?

"This timely case book is great! Its cases are truly real-life and practical, challenging readers to develop actionable solutions. Just the right detail, great questions, often paradoxical, and a full range of topics on governance and public administration – finance, social services, managing crises and scandals, parks, and much more. I will definitely use it in my classes!”Evan Berman, Professor Titular, São Paulo School of Business Administration (EAESP), Fundação Getúlio Vargas (São Paulo, Brazil) “I cannot think of a time when this edited volume is more relevant than ever before given the present onslaught on the federal bureaucracy and attempts to dismantle the administrative state. The case studies compiled in this compendium offer thoughtful strategies for leading, managing, and working through real-world problems on behalf of a diverse public in the United States and abroad. More compelling is that these cases represent a broad swath of what comprises the public sector – government and nonprofit organizations – at various jurisdictional levels written from both the academic and practitioner points of view. And, for instructors and students alike, these scenarios, along with learning objectives and reflection questions to explore, are a goldmine as they depict challenges that as public servants, they will no doubt confront. This book is a must-have companion in one’s library for deploying case studies in the classroom.”G.L.A. Harris, Professor of Global Affairs and former Senior Associate Dean of the Faculty and Administration, Thunderbird School of Global Management, Arizona State University, USA