Organizational Intelligence

This book provides professionals with a clear, simple model for understanding the business of the organizations in which they work, analyzing organizational performance problems, and explaining their ideas in business language. It includes a wealth of worksheets that help to identify the key issues facing the organization, identify the key measures, determine the current and desired states of those measures, determine the gaps in organization performance, communicate those gaps and their solutions to management in language that management understands. Co-published with ISPI, this resource is written for training/HPT/ID/OD/HR professionals.