More Effective Communication Skills

How can we improve our communication?
In a practical, entertaining and concrete way in a practical, entertaining and concrete way, the different skills that are particularly necessary in the daily work of the in the healthcare profession.
Reflection exercises, mind maps, questionnaires and case studies are added to help us connect more with the other person,
in situations as important as conflict or delivering bad news.
There is no doubt that the way I communicate says a lot about how I feel