Integrity Dividend

The Author TONY SIMONS is associate professor of management and organizational behavior at Cornell University's School of Hotel Administration. He lives in Ithaca, NY

• Foreword ixPART ONE: WHAT IS THE INTEGRITY DIVIDEND? 11 The Dollar Value of Your Impeccable Word 3A definition of behavioral integrity and evidence for the dollar return on leaders’ living by their word2 Executive Sightings of the Integrity Dividend 18How executives describe the integrity dividend in different contexts3 Behavioral Integrity Drivers and Payoffs: Why Small Mistakes Can Have Big Costs 39An overall framework for seeing how small integrity missteps can grow in impactPART TWO: MANAGING YOUR OWN BEHAVIORAL INTEGRITY: BUILDING TRUST AND CREDIBILITY 534 Promise Less, But Do It More Often 55Selecting fewer key values to emphasize so you can send a clear and consistent message5 The Language of Living by Your Word: Confronting and Committing 73Addressing common communication errors that undermine integrity perceptions6 Behavioral Integrity as a Personal Discipline 96Developing the power of your own word through delaying gratification, facing fear, self-awareness, vigilance, and other self-managementPART THREE: BEHAVIORAL INTEGRITY AND THE RIPPLE EFFECT: BUILDING AND SUSTAINING A LEADERSHIP CULTURE OF INTEGRITY 1357 Easing the Middle Manager’s Dilemma 137Reducing the strain middle managers feel when they are asked to implement policies with which they disagree by giving them opportunities to voice their concerns.8 Creating a Culture of Accountability 158Shaping a high-integrity community through an integrated approach to performance appraisal, training, coaching, and incentives, coupled with a leader’s personal enactment of integrity9 Management Fashions and the Flavor-of-the-Month Club 185Experimenting and learning without looking foolishPART FOUR: BROADER APPLICATIONS AND SUMMARY 20310 The Integrity Dividend and Outside Stakeholders 205A brief application of emergent integrity principles to relationships outside the company: customers, suppliers, and unions11 Capturing the Integrity Dividend 223An encouraging summary of what you can doNotes 232Acknowledgments and Dedication 236About the Author 237Index 238