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Resilience in healthcare organizations is a complex issue, involving all stakeholders in the healthcare field. It is a highly topical issue, even more so in the wake of the recent health crisis.This book explores the impact of collective intelligence on the resilience of these organizations, and the role played by innovation. Health organizations comprise the structures and systems involved in treating patients, as well as healthcare professionals with medical, social or medico-social expertise, along with institutional and administrative players in the field.Innovation, Collective Intelligence and Resiliency in Healthcare Organizations alternates between theoretical readings and illustrative case studies. Their diversity is the result of their contributors: university researchers, institutional players from healthcare authorities, practicing caregivers in hospital structures or healthcare coordination support systems, and managers of healthcare structures and systems.
Aline Courie-Lemeur is a senior lecturer and research director in management sciences at the LAREQUOI Laboratory and ISM-IAE at the Université Versailles Saint-Quentin-en-Yvelines, France. Her research focuses on the strategic management of interorganizational collaborations.
Foreword: Building Meta-Resilience in Healthcare Organizations xiAnnie BARTOLIForeword: Resiliency xvYves CHARPAKList of Acronyms xixAbout the Authors xxvIntroduction xxxiAline COURIE-LEMEURPart 1 Organizational Resilience in the Healthcare Field 1Introduction to Part 1 3Aline COURIE-LEMEURChapter 1 Resilience in Healthcare Organizations: Bibliometric Analysis 7Olena Yuriivna CHYGRYN and Liliia Mykolaivna KHOMENKOChapter 2 Response to Exceptional Health Situations at the Meso-Level: CPTSs in the Covid-19 Crisis 25Sylvain GAUTIERChapter 3 Dynamic Capabilities and Resilience of a Health Organization: The Case of an EHPAD-Medicalized Retirement Home 37Benoît NAUTREChapter 4 The Health Pathway: A Resilient Model for Transforming the Governance of Health Authorities? 57Laëtitia BORELPart 2 Collective Intelligence and the Resilience of Healthcare Organizations 79Introduction to Part 2 81Aline COURIE-LEMEURChapter 5 Co-creation, Co-production and Collective Intelligence in Digitized Healthcare Policies 83Jan MATTIJS and Vincent MABILLARDChapter 6 The Patient Educator: A Profession, A Political Mandate or A Social Mandate? 105Fatima YATIMChapter 7 The Emergence of an Innovative and Resilient Organization of Healthcare Actors: The Alliance Santé de Seine-et-Marne 121Béatrice PIPITONE and Hélène MARIEChapter 8 The Alliance Manager: A Key Actor in Healthcare Coordination Systems 141Laurent CENARDPart 3 Innovation and Resilience of Healthcare Organizations 161Introduction to Part 3 163Aline COURIE-LEMEURChapter 9 Social Innovation Through Design in Hospitals: Challenges and Proposals for Conditions of Success 165Jihane SEBAI and Bérangère L SZOSTAKChapter 10 Article 51: Innovative Experiments to Help the French Healthcare System? 181Cécile DEZEST, Isabelle FRANCHISTEGUY-COULOUME and Emmanuelle CARGNELLO-CHARLESChapter 11 Innovation and Training for Healthcare Professionals: Impact on the Structural Resilience of Organizations 201Marianne SARAZINChapter 12 Analysis of Two Innovative Working Methods at the Ile-de-France RHA 211Sophie BATAILLE, Élise BLÉRY, Charlotte ROUDIER-DAVAL and Michel MARTYAppendix: Brief Descriptions of Organizations 227Aline COURIE-LEMEURList of Authors 233Index 235