How a Multidimensional View of Perceived Organizational Support Impacts Self-Efficacy and Task Understanding During Training for Boundary Spanning Tas

Perceived organizational support (POS), or how much an employee feels the organization they work for cares for them and assists them in their needs, has been traditionally characterized in a single dimension. The implications of a multidimensional view of POS were examined in this study. POS was separated into three different dimensions based on the organizational level from which support can be viewed to originate: corporate headquarters, the home office, and the training environment. These dimensions of POS were tested to discover their effect on self-efficacy and task understanding of individuals training for boundary-spanning tasks.