Courageous Messenger

Kathleen D. Ryan, known for her work in team development, strategic planning, and continuous quality improvement, is a principal in the consulting firm Orion Partnership. She lives in Issaquah, Washington.Daniel K. Oestreich is the author of The Courageous Messenger: How to Successfully Speak Up at Work, published by Wiley.

• AcknowledgementsThe AuthorsPart One: Everyday Acts of Courage1. Welcome to this Book2. Courageous Messengers3. Messengers and Tough News4. Becoming a Skilled MessengerPart Two: Finding the Courage5. Courage is an Inside Job6. Know Your True Message7. Know Your Real Motivation8. Assess Your Risk9. Understand Your Yes-Buts10. Make a DecisionPart Three: Acting with Courage11. Get Ready for the Conversation12. Open the Conversation13. Present Your Message and Motivation14. Talk About Your Message with Your Receiver15. Wrap Up the Conversation16. Follow ThroughPart Four: The Tough Cases17. Do You Really have a Tough Case18. Get Ready for a Tough Case19. Talk with Your Receiver in a Tough CasePart Five: Sustaining the Courage20. How Did It Go? What Did You Learn?21. The Messengers's Transformation22. Changing the Organization by Speaking UpThe Messenger's Tool Box-Basic Communication Skills-When You Are the Receiver of Tough News-When You Cannot Deliver Your Message in Person-Summary of Tips for Messengers

"Read this book. It's full of choices and ways to get unstuck when you feel trapped. The authors give you permission to start over and improvise along the way. What else could you ask for?" --Josh Hammond, author, The Stuff Americans are Made Of