Contemporary Quality Leadership Principles

Quality Air Force (QAF) was supposed to allow the Air Force to deal with complex environmental changes by stressing the concepts of organizational vision, strategic planning, continuous improvement, empowerment, teamwork, and customer focus. This paper shows the results, however, have not dealt with environmental changes but instead have de-emphasized leadership at the junior officer and NCO levels, and taken the focus away from mission effectiveness. Recent changes may allow the Air Force to get back on course through the creation of symbols of shared identity.