1999:-
Uppskattad leveranstid 7-11 arbetsdagar
Fri frakt för medlemmar vid köp för minst 249:-
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
- Format: Inbunden
- ISBN: 9781403913043
- Språk: Engelska
- Antal sidor: 295
- Utgivningsdatum: 2003-12-01
- Förlag: Palgrave Macmillan